LearnSmart offers a 30-Day Return Policy on all training products purchased directly through LearnSmart. If for any reason, a customer is dissatisfied with any LearnSmart Training product, LearnSmart will refund the customer's money, less processing fee. Certain terms and restrictions apply.
Eligible Refund Amount
LearnSmart will refund the amount paid in a single transaction for all LearnSmart training products less processing fee. Setup, initialization, installation, and/or activation fees are non-refundable.
A 25% processing fee will apply to all refunded products. 25% of the original purchase price will be automatically deducted from the refund amount.
Vouchers, promotional items, bonus items, etched or otherwise personalized items
Refunds will be dispensed by LearnSmart to the customer within four to six weeks of refund approval confirmation. Refunds will be made in the name of the original billing contact purchaser only. At the discretion of LearnSmart, refunds will be made either directly to the original purchasing credit card or via physical check mailed to the original billing address.
Returns not valid for multi-user licenses or volume purchases. Not valid on contracts with a total, non-recurring purchase price in excess of $5,000.00 USD or contracts with a total, combined recurring purchase value in excess of $5,000.00 USD.
Definition of Day
"Day" is defined as 24 hours from the hour and minute of purchase as recorded by LearnSmart in the Eastern Time Zone (ET) of North America.
Refund Application Deadline
All Return requests must be submitted in writing no later than thirty (30) days after original purchase date.
Library Cancellation / Return
If a customer chooses to return a qualifying Library purchase, LearnSmart will waive any remaining balance of Processing Fee due after subtracting payments already made if Minimum Usage Requirement is met. The Minimum Usage Requirement is equal to an average of not less than ten (10) minutes per day of 30 Day access time granted by LearnSmart. Customer must meet the Minimum Usage Requirement before the end of the Refund Application Deadline. Minimum usage is calculated as the recorded time spent watching a full segment of video within the online video system one single time as recorded by LearnSmart. Multiple views of a single segment of video will count as only a single viewing instance for the purposes of calculating minimum usage. If Minimum Usage is not met, customer is responsible for payment of Processing Fee.
In the event that a remaining balance is due after calculating the Processing Fee, said remaining balance must be paid within five (5) days of processing the Merchandise Return request otherwise the request is considered null and void.
Additional Terms and Conditions
Void where taxed, restricted or prohibited by law. Return and/or refund is non-transferrable. LearnSmart is not responsible for Return requests unable to be delivered due to technical or logistical issues beyond control of LearnSmart. Returns not valid toward exam voucher purchases, shipping and handling fees, taxes, tariffs, wire transfer fees or any other fee associated with purchase other than LearnSmart training products. A limit of one (1) refund per household, business, or organization per 24 months. LearnSmart is not responsible for any changes, revisions or discontinuation of any certification exams. No credit if offer is refused. Return policy has no expressed cash or monetary value. Purchaser is responsible for costs associated with Return request submissions. Purchaser is responsible for adherence to all local customs, tariffs and duties. LearnSmart is not responsible for lost, stolen or otherwise misplaced training materials or Return request submissions.
Return Policy Request Instructions
If you decide to request a refund through the Return Policy, you must notify LearnSmart within within 30 Days from the date of purchase through our online ticket system at www.learnsmartsystems.com/tkt to indicate that you want to return your purchase. Alternatively, you may submit your refund request via certified USPS postal mail or FedEx with signature required for delivery postmarked within 30 Days from the date of purchase to the address below. Download your Return Merchandise request form.
ATTN: Merchandise Return
PO Box 21068
Seattle, WA 98111-3068
Updated March 2014
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