Can I purchase with another form of payment other than credit card?
Our website accepts payments via credit card only. Our secure shopping cart uses Thawte, the leader in secure online transactions, and stores no credit card information on our servers. In short, your credit card information is 100% safe when purchasing products through LearnSmart.
Payment may be made via Telecheck by calling 1 800 418 6789 option 1.
Other payment options are available by contacting our career counselors at 1 800 418 6789 option 1.
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Is LearnSmart software available on CD or only via digital download?
Both LearnSmart practice exams and audio are available via digital download immediately upon purchase. By doing this, we are able to offer better prices than our competitors. In addition, we allow you to download from our servers at any time, making a physical copy virtually unnecessary. Many people need to reformat their computers often as they experiment with different technologies making this privilege extremely helpful. In the Product Delivery email you receive shortly after checkout, you will find the links you need to download your LearnSmart Practice Exams. Each of our full exams is approximately 6.5 MB – 8MB. Audio files range from 50MB -260MB depending on the title.
If you prefer a CD copy of these products, you will need to contact our career counselors to process this request. Please note that there are additional fees associated with this request.
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I bought an Exam Cram 2 (or Training Guide) book with the preview edition of LearnSmart software and can not find the Premium Edition of that same exam. How can I buy the Premium Edition?
We're proud to be part of the Training Guide and Exam Cram 2 series of books. Unfortunately, we can not always provide a full product
to compliment the Preview Editions we offer in the back of these books. In other cases, the full version (Premium Edition) products are in development or still being planned. We are adding new titles all the time so please check back with us often.
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I am looking for a specific exam(s) not listed on your website home page? Do you make practice exams for other exam titles?
If the title you are interested in is not listed on our home page, we do not currently sell a Premium Edition of that exam. We are adding new titles all the time so please check back with us often.
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Can I install LearnSmart software on more than one computer?
Often certification seekers need to study in multiple locations (i.e. at work and at home) so we do allow you to install LearnSmart software on multiple computers. However, our license agreement is very strict in its limitation of use by you and only you. Under the terms of our Single User License Agreement, you may not operate LearnSmart on more than one computer at a time. You may also not share our software with others in any fashion. You would not want to install our software on a work computer where others can access and use the software. This would be a violation of our License Agreement. Those points aside, you may operate our software in a way that allows you to study efficiently. When registering LearnSmart software on a second computer, all information must match exactly with registration information used the first time.
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How do I ensure that I have the latest exam updates on my LearnSmart software?
When new updates are available, LearnSmart software automatically receives the update when you open the software (you must be connected to the internet for this to occur). You may also check manually for updates from within LearnSmart's test engine by going to the Help menu and selecting Check for Free Auto-Updates.
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How long do I have to use my voucher before it expires?
Because each voucher we sell has a unique expiration date, we can not post the exact expiration date. When you receive your voucher confirmation, an expiration date will be included. We guarantee that you will have at least six months from the date of purchase before the voucher will expire.
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Can I buy a voucher for use outside of the United States?
Exam Vouchers purchased from LearnSmart are valid only in the United States and Canada. International Exam Vouchers are currently unavailable from LearnSmart.
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Are the vouchers I purchase from LearnSmart good at all testing centers?
All VUE vouchers are good at VUE testing centers located in the United States, Canada, and Puerto Rico only. CompTIA Prometric vouchers are good at Prometric testing centers located in the United States, Canada, and Puerto Rico. Microsoft Prometric vouchers are good in the United States and Canada only. To locate a VUE testing center, click here. To find a Prometric Testing center, click here.
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When will I receive my exam voucher?
Your voucher will be provided to you via email once your purchase has been approved and you have provided your completed Credit Card Authorization form. In order to protect ourselves and our customers against credit card fraud, LearnSmart requires customers who make a voucher purchase to submit a Credit Card Authorization form approving of their purchase. Once you have submitted your Credit Card Authorization form (which is required to fulfill all voucher purchases) you will receive your voucher code in a separate e-mail. You can download the form, as well as instructions on where to send it, from the links in your Product Delivery e-mail. Please note that voucher orders will not be fulfilled until we receive a completed and fully legible Authorization form for your purchase. You will typically receive your voucher within four (4) hours after submitting your form. Authorization forms for voucher purchases received during the weekend, holidays, or other non-business hours will be fulfilled the following business day. If you need your voucher more quickly, you will want to provide your Credit Card Authorization form as quickly as possible after placing your order. If you decide you do not want to submit the Authorization form, you may make a ticket (or update one that you already have) to request that your order be canceled.
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What should I do if I never received my voucher confirmation after purchasing?
First, make sure that you have submitted your completed Credit Card Authorization form. A completed Credit Card Authorization form is required for fulfillment of all voucher orders. Once your Credit Card Authorization form has been received by LearnSmart and approved you will receive a second email that contains your voucher number. You will typically receive your voucher within 4 hours after submitting your form. If you have submitted your form and have still not received your voucher within four (4) hours, please contact LearnSmart Customer Support through our online ticket system at http://www.learnsmartsystems.com/tkt
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What are the shipping options for LearnSmart shippable products?
LearnSmart offers a variety of domestic and international shipping options for your convenience. Your cost may vary with multiple products. The shipping charge for your order will be calculated during the checkout process. We currently offer USPS First-Class and Priority Mail shipping (Domestic and Global), as well as FedEx shipping options.
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What is your refund/return policy?
Your satisfaction is very important to us. LearnSmart proudly offers a flexible Return Policy and Pass Guarantee on all training products.
30-Day Merchandise Return Policy
We are proud to offer all customers a 30-Day Merchandise Return Policy. If you are unsatisfied with your purchase for any reason, simply return it within 30 and we’ll give you a refund less a small processing fee. If you would like to return a product, please make a customer service ticket with us - be sure to reference your order number. More information about our Return Policy can be found here.
Money Back Pass Guarantee
Additionally, LearnSmart provides a Money Back Pass Guarantee on all LearnSmart Products. If you feel that you qualify for the Pass Guarantee, please create a customer service ticket with us - be sure to reference your order number. Find out more about our Pass Guarantee here.
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Do you accept merchandise returns?
Yes. LearnSmart proudly offers a flexible Return Policy on all training products. If for any reason you’re not satisfied with your training purchase, LearnSmart will refund your money less a small processing fee. Full details about our Return Policy can be found here.
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What are the Terms and Conditions of LearnSmart’s Return Policy?
Complete Terms and Conditions of LearnSmart’s Return Policy can be found here.
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How do I request my money back as part of LearnSmart’s Return Policy?
Submit a Returns Request Form by Postal Mail to LearnSmart. You can obtain your Returns Request Form here.
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I’ve lost my discs, can I have them replaced?
LearnSmart is happy to offer replacement discs for a small fee plus shipping costs. Please start a Customer Service Ticket indicating you wish to to order replacement discs for your product. Start a Ticket.
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I have not received my product. Can you reship?
If LearnSmart makes a mistake that results in your package not being delivered, we will reship your order immediately. However, customers will be responsible for paying reshipment fees if they provided LearnSmart with an incorrect address or if the mailing address is deemed by the carrier as "Undeliverable."
Attention International Customers: Some countries are historically problematic for timely delivery due to local customs processing. It is your responsibility to choose a shipping method that will reach you in a timely manner. We also recommend that you contact your local customs office before placing an order to find out the processing time for packages coming in to your country. If your package is lost or does not reach you in the desired time frame, it will be your responsibility to pay for all reshipping fees.
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When I try to register my license key, I receive a "software is already registered to another user" error.
Our license agreement allows you to install and use the product on up to two computers (typically home/work or desktop/laptop). Please ensure that you use the same registration information you entered when you first installed your product when installing and registering the product on your second pc. If you do not enter the information exactly the same, your software will give you the "software has already been registered to another user" error. If you do not remember your registration information, you can contact customer support for assistance.
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I’m trying to login to my LearnSmart account. Why is my email not recognized?
A user account is not created automatically when purchasing but instead is done during the Checkout process if the customer so chooses. The next time you purchase you will want to click on the "Create Account" link during the checkout process. This gray link can be found just beneath the "Continue Checkout" button. After you create your account, it will keep track of any purchases you make from that point forward. Unfortunately, we are unable to add purchases made prior to the time you created your user account. If at any time you would like to access any of your previous purchases, you can contact customer support. Please allow 48 hours for a response.
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How do I create a LearnSmart account?
The next time you purchase you will want to click on the "Create Account" link during the checkout process. This gray link can be found just beneath the "Continue Checkout" button. After you create your account, it will keep a history of any purchases you make from that point forward as long as you are logged in when you make a purchase. You can also create an account by visiting www.learnsmartsystems.com/login.
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I’m trying to place an order but received an error. What’s going on?
When using a credit card, your billing address must match your shipping address in order to be approved. This is done to protect our customers against fraudulent purchases. Please make sure that the two addresses are identical in order to place your order. If you need your product shipped to an address other than your billing address, you will need to contact customer support.
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I can’t download my Mega Guide/Printables.
It is necessary for you to have an unzip program to download these files as they are contained in a zip file. In some cases, security settings on a computer can strip these files. If you continue to have problems downloading your Mega Guide or Printables, please contact customer support.
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I have a LearnSmart Gift Card/Credit. How do I use this for my next purchase?
You will need to visit our website at www.learnsmartsystems.com to purchase using this gift card code. Simply select the items you are purchasing and add them to your shopping cart. When you have selected the items you want to purchase, click the "Continue Shopping" button. You will need to enter the gift card code in the field just below your credit card information. Please note that you should not enter the gift card into the coupon code field as this is not considered a coupon.
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I purchased a LearnSmart training package through a "try it for 30 days" offer and have decided I can't continue. How do I notify LearnSmart?
If you have decided not to continue payment for your training package, you must notify us either in writing via postal mail with delivery confirmation (USPS Registered Mail, USPS Certified Mail, etc.) or through our online ticket system. Send a letter to the mailing address below or create a customer service ticket at www.learnsmartsystems.com/tkt/. Include your original order number and indicate that you do not wish to continue with your training package. You will receive confirmation from LearnSmart once your remaining payments have been cancelled. All orders are valid until cancellation is confirmed by LearnSmart. Alternatively, you may submit your cancellation notice via certified USPS postal mail or FedEx with signature required for delivery. Submit postal mail cancellation notices to LearnSmart, LLC, ATTN: Trial Cancellation Notice, 1300 N. Westshore Blvd, Suite 125, Tampa, FL, 33607.
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I haven't received my Voucher ID number, what do I do?
Exam Voucher orders are fulfilled within 6-24 hours when placed during business hours. Orders placed during the weekend or on a holiday will be fulfilled on the following business day. If you haven't received your voucher email, or if you've lost your voucher number, you can locate your voucher ID number here:
http://www.learnsmartsystems.com/products/voucher/support.aspx
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I get an error message when trying to integrate my Lecture Series CD.
When integrating your Lecture Series CD or from your Resource Center download, you may get an error message that says "The necessary files required to run this software are missing. Please re-install the software." When the program prompts you to Run or Save, click Run to properly integrate.
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I didn't receive an email confirmation after purchasing LearnSmart software?
You should receive a confirmation shortly after purchase containing your personal license key to unlock LearnSmart's practice exams. Sometimes this email bounces back due to full mailbox etc., or it doesn't arrive due to an email address being typed in incorrectly. This could also mean that your order did not actually go through. Please start a customer service ticket with the exact name used to purchase the product and the date of purchase. You will be emailed a copy of your original order confirmation. This is only a copy and you will not be charged again. Please allow up to 48 hours for a response. For fastest service, please remember to include your full name, order number, and date of purchase. Start a Ticket.
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I misplaced my license key. How can I find out what it is?
Your personal license key can be found in your product delivery email. To have a duplicate of your product delivery email sent to you, please contact us through our online Customer Support Ticket System. Start a Ticket.
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My license key will not work. What do I do?
License keys can be lengthy at times and sometimes a mis-typed character can occur. Typically, it is best to copy and paste the license key from your confirmation email into the exam engine where requested. You will also want to make sure that there are no extra spaces at the beginning or end of the key, as extra spaces will give you an error. Finally, you will want to make sure that you are installing the program on a computer that is connected to the Internet, as the license key must be validated with our remote server. A firewall or proxy server can also sometimes block the program from authenticating the product. LearnSmart products use Port 80 to communicate with our server, so make sure that this port is open. If you are still unable to unlock your LearnSmart software using the key you were sent, please contact us through our Customer Service Ticket system. Start a Ticket.
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I get a run-time error when trying to install LearnSmart software. What do I do?
LearnSmart uses InstallShield, the industry standard for software installation, to install the necessary files on your computer. You may be running an application during installation that is using a file that InstallShield needs to update. Unfortunately, Windows will not allow this file to be updated (installed) while it is being used by another application and InstallShield must move on. When you try to run the software, it needs this updated file but it was never installed and you receive this run-time error.
Solution: Uninstall LearnSmart from your computer. Close all open applications and reboot your computer. Before opening any additional programs, install LearnSmart. You should be able to run LearnSmart now. Many times this error will occur when the InstallShield is trying to install Microsoft.net Framework 2.0 x86. You can download this free installation at the Microsoft website.
Please contact us through our online Customer Support Ticket System if you still can not install the software. Start a Ticket.
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Can I install and run LearnSmart Practice Exams on a mapped drive or remote server?
LearnSmart Practice Exams must be installed on a local disk drive. If you attempt to install the software on a remote server or mapped drive, the software will fail. Please uninstall and reinstall the software on a local drive to resolve this issue.
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What port does the practice exam software use when checking for and installing updates?
In order to maximize efficiency, LearnSmart Practice Exams use port 80, the default port for most web browsing, to check for and install updates to exams. If you are using a firewall, router, or other restrictive device, make certain you open port 80 to allow automatic updates to function properly.
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How do I get a receipt (invoice) so my company can reimburse me for my purchase?
Most companies will accept the product delivery email sent to you after download as proof of purchase. However, if your company requires a more detailed invoice please contact us through our online Customer Support Ticket System. Start a Ticket.
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I was billed incorrectly. How can I get this resolved quickly?
If you were billed incorrectly, please contact us through our online Customer Support Ticket System. For fastest service, please remember to include your full name, order number, and date of purchase. Start a Ticket.
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Will I have to pay customs fees on my purchase?
With each physically shipped international order, LearnSmart is required to complete customs forms documenting the contents and value of the merchandise purchased.
International customers may be required to pay customs fees, federal, provincial, and / or local taxes on their physically shipped merchandise. LearnSmart is not responsible
for these fees. Please check with your local postal service before ordering if you have questions regarding your obligations.
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How do I integrate my Lecture Series Audio into my Practice Exam?
The audio from the Lecture Series can be integrated into the LearnSmart Practice Exam in a matter of a few short steps. See complete step-by-step process here.
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I think I have found a possible error in the content of my Lecture Series or Quiz Me Series audio CDs. What should I do?
Despite our exhaustive quality assurance process, mistakes do occasionally creep into our products. If you think you have found an error in the content of your audio training product, please check our audio errata page for a list of known errata. If your possible error is not listed, please alert us through our online Customer Support Ticket system. Our editorial team will research the possible error and post a new erratum entry with the correct information, if necessary. Start a Ticket.
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Why is LearnSmart trying to access the internet?
LearnSmart connects to the internet for two reasons. First, the system automatically checks the LearnSmart servers for software updates. This ensures that you're using the latest version of our software. Second, LearnSmart's software must be authenticated to ensure security and functionality of the product. If you are connected to the internet, the software can authenticate automatically without any action on your part. If your computer is online and you received a message telling you that you need to authenticate, you may need to adjust your Windows Firewall or other personal firewall settings. Your software will make an attempt to connect to our servers each time it is run.
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How do I authenticate my product if I do not have access to the internet?
If you are unable to connect to the internet, you can manually authenticate your product by visiting www.learnsmartsystems.com/commerce/dmd/getauthcode.aspx from a computer that connects to the Internet. Here you will need to input your license key and then click submit. You will be given a text file that contains your authentication code. Bring the file to your computer and open it by clicking the Open Authentication Code button from the software. Follow the instructions on your screen to complete authentication.
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I have tried installing my LearnSmart Video Training and I am getting a "Codebase Error" when I try to run the CD by clicking on the LearnSmart Icon on my desktop. What do I do?
This error indicates the database files have been corrupted. The installed files need to be deleted and reinstalled. When you install the software you will want to make sure you are logged in as the local ADMINISTRATOR as this is the only way that all of the files will correctly install. Many times customers will log in with their username because it has administrative privileges; however, this will not allow proper installation. You must log in as the local ADMINISTRATOR to successfully install. Make sure that the LearnSmart Video training is installed on the C: drive. The LearnSmart program MUST be installed to the following filepath in order for the program to work correctly: C:/LearnSmart/LearnSmart. If you have followed these steps and are still receiving the error, please contact us via our ticket system for technical support. Be sure to include your order number.
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I have tried to install my LearnSmart Video Training and I am getting the following error "To install this course,….,requires Administrator privileges, which you do not have." What does this mean?
You must be a local ADMINISTRATOR on your computer in order to install the LearnSmart Video Training software. Many times customers will log in with their username because it has administrative privileges or is a part of an administrative group; however, this will not allow proper installation. You must log in as the local ADMINISTRATOR to successfully install.
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I have installed my LearnSmart Video Training and the video screen is black and not showing any picture. What do I do?
You need to adjust your video acceleration on your computer:
To ensure that the video driver works properly, please follow the instructions below:
- Click on Start
- Go to Settings
- Click on Control Panel
- Double-click on Display
- Click on the Settings Tab
- Click on the Advanced button
- Click on the Troubleshooting tab
- Move the slider bar to one spot from the furthest left hand setting (this is the Basic Setting)
- Click OK and then OK again.
- Retry the LearnSmart CD's
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I have installed my LearnSmart Video Training and I have noticed that the video is choppy and the video stream seems to be interrupted frequently. What do I do?
You need to adjust your hardware acceleration on your computer:
Windows 2000/XP
- Click on "Start -> Settings -> Control Panel"
- Click on your "Display" icon
- Click on the "Settings" tab
- Click on "Advanced" at the bottom
- Click on the "Troubleshoot" tab
Windows Vista
- Click Start in the lower left corner of Windows Vista.
- Click Control Panel, click Appearance and Personalization, click Personalization, click Display Settings, and then click Advanced Settings.
- Click the Troubleshoot tab, and then click Change Settings.
- Note: Change Settings will be disabled if the graphics card drivers do not support disabling hardware acceleration.
- Move the Hardware Acceleration slider until it is one notch to the right of None. This is the basic acceleration setting.
- Click OK twice, and then close the window.
Windows 7
- Click on Start
- Click on Control Panel
- Click on Display
- Click on Screen Resolution
- Click on Advanced Settings
- Click on Troubleshoot
- Click on Change Settings
- Change Hardware Acceleration
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I'm new to Ultimate Access™. How do I get started?
The best way to get started is by following the steps in your LearnSmart Library User Guide. It has detailed instructions about accessing and using your Ultimate Access training through LearnSmart’s Library Control Panel. Your LearnSmart Library User Guide is included with your order delivery email. For your convenience, you may download a copy of the Library User Guide here. Download your LearnSmart Library User Guide.
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Do I need to have a LearnSmart Account to use my Ultimate Access™?
Yes, you need to have a free LearnSmart Training Account to access your Library Control Panel for your Ultimate Access training.
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How do I get LearnSmart Account?
Good news! If you purchased Ultimate Access™ from one of our phone sales reps, we created an account for you and delivered the details in an email with the subject "Your New LearnSmart Account."
If you purchased Ultimate Access on our web site, you can easily create your LearnSmart account here.
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I’m being asked "Please enter your Library Access Code." Where can I find my Library Access Code?
Your Library Access Code is included with the Order Delivery Email you received after purchasing your Ultimate Access™.
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Do I have to enter the Library Access Code every time I want to use my Ultimate Access™ training?
No, you only have to enter your Library Access Code once to unlock your Training Library. After that, you may simply login to your LearnSmart Training Account to gain access to your Training Library.
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I tried to enter my Library Access Code and got this message; "You already own this LibraryAccessType. If you feel you received this in error, please visit www.learnsmartsystems.com/support." What's up?
If you receive this message, it means your Library Access Code has already been entered, and you don't need to use it again. Click on "My Account" on the LearnSmart header and click on the Ultimate Access™ logo to access your Training Library. Additionally, please ensure that you are only using one account to login to our site, as your Library Access Code can only be registered to one e-mail account.
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Once I've unlocked my LearnSmart Training Library, how do I access my training?
To access your training, visit your Account Management page and click on the logo for your Training Library.
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Can I be logged on to two computers at once?
No, you may only be logged into your Training Library on one computer at a time.
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Now that I’m logged in, how does my Training Library work?
Using your Training Library is easy. Your Library Control Panel allows you to choose the training you want to use, access your training and then get more training when you’re done. This process of "choosing, using, and choosing again" is called a "swap." The "Get More Training" section has a list of the titles that are available for you to check out. The "My Current Training" section shows the swap you currently have checked out.
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How do "swaps" work?
Choosing a training title to add to your active library is called a "swap." By default, most Training Libraries allow you to have one swap checked out at a time. You may keep the training from your swap for as long or as short as you like. When you’re done with your training, you may "retire" that swap and choose another.
By default, Ultimate Access™ users have three swaps per 30 day period. An easy way to think of it is like this: once you use a swap, you'll get that swap back 30 days later. For example, if you use a "swap" on March 2nd, you will get it back on April 2nd. For your convenience, we include the date your next swap becomes available in the "My Library Plan" details portion of your library.
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What if I run out of swaps?
If you have 0 swaps remaining, you'll receive another swap on the "Next Swap Available" date. You'll still retain access to all of the products in "My Current Training."
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Can I keep using my training after it's been retired?
No. All access codes and license keys expire once you retire a swap. You may keep the training from your swap in your library for as long as you like, so only retire a title when you're really done with it.
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What formats are available for my training?
LearnSmart Video Training is available online or on disc (DVD-ROM or CD-ROM); Practice Exams and audio training are available as software downloads or on disc (CD-ROM); Mega Guides, Printables and Pocket Guides are available as PDF downloads.
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I've chosen the "Online Video Training" format. How do I watch my video training online?
Choose your training type from the "My Current Training" tab. Video Training will be at the top of the list of available products. On the right hand side click on "View Online" to go to our Online Video Training home where you will be able to select and view your Online Video Training. For more instruction, check out "Access Your Training" (Step 6) of our LearnSmart Library User Guide.
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Can I change the format of training that I have chosen?
The format of your training can't be changed once you've finished your selection. The only way to choose a different media type would be to retire your title and re-select that title with a different media type.
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Can I use multiple formats?
You may only have one format checked out at a time.
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I have Internet Explorer 8 and I'm unable to find my video training course in the "My Courses" section of the online video player.
This error is most commonly caused by a Javascript conflict with Internet Explorer. Please press Ctrl + F5 on your keyboard to perform a reset of your browser that will refresh your page and resolve the issue.
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I'm unable to see all of the available courses in the "Get More Training" section of the Online Control Panel.
Ensure that you are accessing your Ultimate Access™ library using the latest version of Internet Explorer 8, Mozilla Firefox, Google Chrome, or Safari; as using older versions of an internet browser may result in viewing issues.
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I have Ultimate Access and I'm unable to activate a practice exam that I have added to my library and downloaded. How can I activate that practice exam?
This may occur if you've previosly purchased a practice exam from LearnSmart. To activate your practice exam, follow these steps:
- Open the Practice Exam program
- Click "Help"
- Click "About LearnSmart Practice Exams"
- Click the "Reset" button to reset the Access Code
- Enter the Access Code for your practice exam (found in the online control panel) to authenticate your product
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How do I get my training shipped to me and pay for the shipping costs?
Once you have selected a title to add to your library, some of our training products are available to be shipped on disc. On the 'Confirm Swap' Page, products with other available formats will have a blue "Available Formats" link to the right of each product. Click "Available Formats” to see which media are available and to choose your media type if you would like a product shipped to you (shipping charges apply to shippable media). Make sure all of the media types are set to your specifications before clicking the "Finish" button, as this will use your swap. Once you have clicked finish click on the link 'Shipping Details' under the "My Current Training" tab to pay for the shipping costs. You will receive a confirmation e-mail when your order has shipped.
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Where are my Access Codes for my LearnSmart DVD/Practice Exam?
Access Codes that are needed to unlock software are found in your Control Panel under the "My Current Training" tab. Click the link that says "Access Code" next to the relevant product in order to display it.
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